无论您身在何处，我们的目标是为您提供最佳的客户体验。我们每天都会向世界各地的客户提供服务，我们将始终为您提供最高水平的响应能力。选择AllenCon，让每一个眼神都焕发魅力与自信👀
1.关于邮费：
1.1 订单金额达到23英镑或29美元您将获得全球免运费。如果订单金额低于23英镑或29美元，我们将收取￡5.55或＄6.99的运费。
2.关于物流：
2.1 您下单后我们将在48小时内将订单处理完毕。我们承诺：除非不可抗因素外，所有订单将在下单后48小时内发出!（散光定制配镜以及其他定制类商品除外）
2.2 英国现货的快递时效约1-3个工作日。
2.3 全球购快递时效参见下图（未显示在下图中的国家快递参考时效性为接近值，如遇上法定节假日或其他不可抗因素运输时长将增加）*如果遇上快递轨迹未更新，请不要着急！这是因为国内快递未到转运仓或转运仓正在处理包裹~：
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3.订单发出后可通过以下三种方式查询物流：
3.1 点击“☞User center ”-点击“orders”-点击已购订单-点击“TRACKING”按钮进行查询；
3.2 点击首页导航栏的“更多”-点击“☞我的订单”-输入Email或Phone Number以及订单号(Order ID)-点击“VIRE ORDER”按钮-点击“TRACKING”按钮进行查询；
3.3 咨询万能的小客服为您查询~
🐱您也可以直接☞点这里，输入快递单号获得物流轨迹哦~
请务必将收货信息填写正确！如为您自身原因未能将地址信息填写完整导致快递丢失，您将自行承担损失！
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
1.Shipping:
1.1 Free Shipping Worldwide on orders ￡23 or ＄29, If the order value is below £23 or ＄29, we will charge a shipping fee. For details on shipping rates, please refer to the checkout page.
1.2 Shipping logistics providers: YunExpress, RoyalMail, Hermes, DHL, UPS, TNT, FEDEX and EMS.
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only
Delivery Estimates:
1.3 In-stock in the UK:Within 1-3 working days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）
1.4 Global shopping express delivery time is as shown in the figure below (if encountering statutory holidays or other uncontrollable factors, the transportation time will increase).![]()
Note:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us within 7 business days after receiving shipping.
2.Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on our "Tracking" page.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
