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Refund policy

感谢您选择我们。为保障您的权益，我们制定了如下退款政策：

1. 退货条件

 1.1 若产品未开封、保持原始包装且具备再次销售的条件，则可以退货。

 1.2 如果产品存在质量问题，请在收到产品后的 7 天内联系我们，并提供照片作为证据。

*以上退货条件适用产品：美瞳、穿戴甲、假睫毛

 1.3 单独购买镜框，不更换镜片、采用0度自带模板片：确保商品无损坏、可二次销售的情况下可在签收后7天内退货（需承担邮费）。

*以上退货条件适用产品：眼镜镜框

2. 不可退货的情形

 2.1出于卫生和安全方面的考虑，任何已开封或已使用过的隐形眼镜均不可退货。

 2.2因个人原因（如眼睛干涩或过敏等）导致佩戴隐形眼镜不适而产生的不满意情况，不予退款或退货。

*以上退货条件适用产品：美瞳

2.3产品已拆封使用，个人不喜欢的等原因，不予退款或退货。

*以上退货条件适用产品：美瞳、穿戴甲、假睫毛

2.4定制眼镜配镜：包含0度更换防蓝光镜片，定制近视、远视、老花和变色镜片等情况，不予退款或退货。

*以上退货条件适用产品：眼镜镜框

3. 退款流程

 3.1请联系我们的客户支持团队，提交退货请求以及任何必要的文件资料。

 3.2一旦退货请求获得批准，您必须将产品寄回我们指定的退货地址。退货的运费由客户自行承担。

 3.3我们会在收到并检查退回物品后的 7 个工作日内处理退款，退款将退回到原支付方式。

 3.4信用卡退款通常需要 7 至 15 个工作日才会到账，但在某些情况下，根据支付处理系统以及银行的处理速度，可能最多需要 30 个工作日。

4. 订单取消

 4.1请在下单后的 8 小时内申请取消订单，以便获得全额退款。如需退款请点击本网站聊天框找到客服或添加下方企业微信，我们将为您执行退款操作。

 扫描添加企业微信：

 4.2已经发货的订单无法取消或退款，但您可以在收到商品后按照退货流程进行操作。

Thank you for choosing us. To protect your rights, we have established the following policies:

1. Eligibility for Returns

1.1 Unopened Products

  • Eligible if:
    • Unopened with original packaging
    • Resalable condition
    Applies to: Colored contacts, press-on nails, false eyelashes

1.2 Defective Products

  • Contact us within 7 days of delivery with photo/video evidence.
    Applies to: Colored contacts, press-on nails, false eyelashes

1.3 Eyewear Frames (Non-Prescription)

  • Returnable within 7 days if:
    • Undamaged & resalable
    • With non-prescription demo lenses (0.00D)
    • Customer covers return shipping
    Applies to: Eyewear frames only

2. Non-Returnable Items

2.1 Health & Hygiene Restricted

  • Opened/used colored contacts (Due to hygiene regulations)

2.2 Subjective Dissatisfaction

  • Discomfort from dry eyes/allergies (colored contacts)

  • Personal preference changes (colored contacts, nails, lashes)

2.3 Customized Eyewear

  • All prescription lenses (including blue-light, progressive, photochromic)

  • Frames with custom lens upgrades

3. Refund Process

3.1 Initiate Request
→ Contact support with order# + evidence (if applicable)

3.2 Return Shipping
→ Customer responsible for return costs

3.3 Processing Timeline

  • Refunds issued within 7 business days after warehouse inspection

  • Credit to original payment method

3.4 Bank Processing

  • Card refunds: 7-30 business days (varies by bank)

4. Order Cancellation

4.1 Full Refund Eligibility
→ Request within 8 hours of purchase via:

  • Live chat on website

  • corporate WeChat

Scan the QR code to add our corporate WeChat：

   4.2 Orders that have already been shipped cannot be canceled or refunded, but you may follow the return process after receiving the item.