关于产品
如何佩戴隐形眼镜？
步骤 1：洗净并擦干双手后，轻轻从包装中取出隐形眼镜。然后确认拿的是镜片正确的一面。
步骤 2：提起上眼睑，拉下下眼睑，然后用食指轻轻放置镜片。
步骤 3：戴上镜片后上下左右转动眼球，以便镜片归位，然后闭眼片刻。
步骤 4：按照简单步骤为另一只眼睛重复上述操作！
如何摘取隐形眼镜？
步骤 1：在触碰眼睛之前，彻底洗净并擦干双手。
步骤 2：用干净的手轻轻拉下下眼睑，然后提起上眼睑。
步骤 3：用食指和拇指轻轻捏住镜片。
步骤 4：向上看并轻轻向下滑动镜片，使镜片留在眼睛里，然后将其捏到手指上。对另一只眼睛重复此操作。
你们的隐形眼镜有度数吗？
有！所有隐形眼镜都可配有度数。如果您视力正常或者只是单纯需要装饰用，可选择 0.00 度。
在订购前请咨询您的眼科医生以确认度数。
为什么实际颜色与网站上展示的不同？
由于多种可变因素，例如光线、相机镜头滤镜、周边颜色、原本的眼睛颜色 / 眼睛形状 / 妆容等，隐形眼镜的颜色可能会有变化且看起来不一样。此类情况应属可接受范围。
温馨提醒：
如果您对收到的隐形眼镜有任何疑问，请在收到后的 24 小时内联系我们。别忘了附上镜片图片，以便我们为您核查。
隐形眼镜刺激眼睛时该怎么办？
请将隐形眼镜浸泡在专用护理液中 24 小时，然后轻轻冲洗并揉搓镜片。
佩戴镜片前检查两面，以避免出现诸如刺痛、眼睛干涩、视力模糊等不舒服的情况。
佩戴隐形眼镜的安全注意事项：
在佩戴、摘取或处理隐形眼镜前务必洗手。
不要出借、借用或共用使用过的隐形眼镜，否则可能导致眼睛感染甚至失明。
睡觉前请摘下隐形眼镜。
先戴隐形眼镜，再在眼周化妆；先摘下隐形眼镜，再卸妆。
佩戴隐形眼镜时请勿参加任何水上运动。
初次佩戴隐形眼镜者每天佩戴时间少于 4 小时。当您的眼睛适应镜片后，可延长佩戴时间，但每天不要超过 8 小时。
如何护理隐形眼镜？
用适量护理液清洁和消毒镜片（将隐形眼镜放在手掌中，滴几滴护理液将镜片浸湿，然后仔细揉搓镜片）。
每次使用新鲜的护理液，并在每次使用后倒掉镜盒中的护理液。
如果您不经常佩戴隐形眼镜，记得定期更换护理液。
每 2 - 3 天冲洗并揉搓镜片，以有效防止蛋白质沉淀。
由于镜片很薄且易受损，要让镜片远离尖锐物体。
关于订单
我可以修改我的订单吗？
我们的高效的工作人员会快速的处理所有订单并安排发货，因此一旦订单已被处理，我们就无法更改任何信息，例如发货详情、商品数量、颜色和度数等。
请在结账时确保所有信息正确无误。
我什么时候能收到包裹？
正常情况下，发货需要 7 - 15 个工作日。实际上，我们无法控制运输速度，这取决于目的国的处理时间。
我的订单在哪里以及我如何追踪它？
所有已下单的订单都会在 48 小时内处理并发货。一些度数较高以及缺货的商品可能会因定制和备货原因而延迟 2 - 3 天发货，请您谅解。
通过您自己的账户获取运单号，并在 “追踪” 页面追踪您的订单。
我可以换货或退货吗？
很遗憾，我们不为任何人提供换货服务。如果您的订单有任何问题或瑕疵，在收到包裹后的 24 小时内联系我们。
我们的客服团队会尽快解决您的问题。
有瑕疵的商品
如果您收到包裹时商品有任何瑕疵或问题，在 24 小时内联系我们！
请附上图片并告知我们问题的详细情况，我们会尽快为您核查并解决问题。
没找到您想要的内容？使用在线客服服务，或扫描添加企业微信：
About Product
How to put in a contact lens?
Step 1: Take the lens out from the packet gently after washing and drying your hands. Then make sure you are holding the correct side of the lens.
Step 2: Hold up your upper eyelid and pull down your lower lid, then use the index finger to gently place the lens.
Step 3: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye for a while.
Step 4: Do it again for the other eye through simple steps!
How to remove contact lenses?
Step 1: Wash and dry your hands thoroughly before touching your eyes.
Step 2: Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.
Step 3: Using your index finger and thumb to pinch the lens gently.
Step 4: Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto your finger. Do it again for the other eye.
Do your lenses come with prescription?
Yes! All of them are available with a prescription. If you have normal eyesight or you simply need a decoration, choose -0.00.
Consult your eye doctor to confirm the diopter counts before ordering.
Why is the actual color different from that on the website?
Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/eye shape/makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable.
Kindly Remind:
Please contact us within 24 hours after you have received your lenses if you have any doubts about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.
What to do when lenses irritate the eyes?
Please soak your lenses in a care solution that is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently.
Check the two sides before wearing lenses to avoid uncomfortable experiences, such as irritation, dry eyes，blurry vision, etc.
Safety information about wearing contact lenses.
1. Always wash your hands before wearing, removing or handling your contact lenses.
2. Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to the eyes.
3. Please take off your lenses before sleeping.
4. Insert lenses before putting make-up on around the eyes, and take off lenses before taking make-up off.
5. Please do not attend any water sports when wearing lenses.
6. New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.
How to take care of contact lenses.
1. Clean and disinfect the lens with moderate care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses).
2. Use fresh care of the solution each time and discard the solution from the lens case after each use.
3. Remember to change the solution regularly if you do not wear the lens often.
4. Rinse and scrub your lens every 2-3 days to prevent protein precipitation effectively.
5. Keep the lens away from sharp objects because the lenses are very thin and vulnerable.
About Order
Can I amend my order?
Our staffs work speedily to get all orders processed and shipped out, therefore we are unable to change anything once the order has been processed, such as shipping details, the quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
When can I get the parcel?
It will take 7-15 working days for shipment in a normal situation. Actually, we are unable to control the shipping speed, it depends on the destination country handling time.
Where is my order and How can I track it?
1. All of the placed orders will be processed and dispatched within 48 hours. Some items with high prescription and shortage may experience possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2. Get your tracking number through your own account, and Track your Order on “TRACKING” page.
Can I exchange or return my order?
It is a pity that we do not provide an exchange service for anyone. If your order has any faults or issues, contact us within 24 hours once you get the parcel.
Our customer service team will solve your problems as soon as possible.
Faulty goods
If the goods have any faulty and issue with your order when you get the parcel, contact us within 24 hours!
Please enclose the picture and tell us the details of the issue, we will check and solve it for you as soon as possible.
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